She also has an HP Officejet 6500 networked (Prints via IP). Her Printer is a HP Laserjet P3015 (connected via USB) with current drivers loaded. She is running this on a Windows 10 system fully patched and NO updates available as of this morning. User has Adobe Acrobat DC Standard and is running version 15.006.30280 with NO updates available as of this morning. For the Adobe user who is following this thread, here is what the issue is and what was done all of which did NOT work! Is there any solution to this problem that I can apply and have the product working as intended for my customer? Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good only workarounds. I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader. PDFs will print if I open them in Adobe READER and print from here it is only within Acrobat DC that they will not print. The printer can print other jobs from other software (i.e. I've ensured all correct and current printer drivers are installedĪcrobat Standard DC is up to date as of 2/10/16 We've tested on multiple printers and the problem is the same. Acrobat doesn't even appear to send the print job to the printer.
They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens. I have a customer having issues with printing PDF files.